Operational excellence is the foundation of creating world-class customer experience, and mystery shopping is one of the most effective ways to track how you well you are standing out in customers' minds.   This is what RetailTrack has been doing for over 22 years.  Select a link from the list below to see how we can work with you to measure your performance in key areas::

• Customer Service Mystery Shops
• Customer Service Training and Coaching Support
• Reward & Recognition Program Support
• Operational KPI Measurement
• Selling Skills Mystery Shops
• Telephone / Contact Center Mystery Shops
• Competitive Mystery Shops
• Regulatory Compliance Audits

What Makes RetailTrack Stand Out

RetailTrack is proud of our reputation for relentless customer service and quality.  We have achieved it by a focus on three areas:

1.  We Learn Your Business And Your Goals

We don't just collect and report data.  We strive to understand your business and your business goals.  From strategic planning, to the data collection methodology, to the final reporting, our team works with you to make sure that your mystery shopping initiative is laser-focused.

2.  Unparalleled Quality Control

You need accurate, reliable data; and that's what RetailTrack will give you..  .

Most mystery shopping companies are more focused on efficiency than quality.  Anyone who signs up on their website can be a mystery shopper, with no interviews or quality check.  They fill their shops by posting 'jobs' on bulletin boards, then giving them to the first mystery shoppers who click on them. Finally a single editor (sometimes) proofs the shop prior to it being posted on their client portal.

RetailTrack takes things a bit more seriously.

• Every single shopper in our database (of thousands of shoppers) has been carefully vetted before ever getting an assignment. 
• Your mystery shops aren't filled on a 'first-come-first-served' basis.  RetailTrack identifies and invites only the best available shoppers for your project.
• After each project, shoppers are rated, and they must retain a cumulative score above our very high standard to continue to work with our clients. 
• Every single one of your reports that come in is carefully reviewed. We don't just check grammar and spelling, we make sure that the shopper conducted the shop properly, and captured the essence of the data information we are seeking.

Responsiveness & Innovation

You need what?  When?  No problem. We are, ultimately, in the customer service business.  If you need something done, something built or something new - and we can do it - we will.

Contact Us Today

To learn more about how RetailTrack can help your company stand out, contact us today at
1-800-576-6860, or info@retailtrack.com