The key to customer loyalty is ensuring the highest level of customer satisfaction possible. All of your processes, policies, practices and people need to be aligned to let your customers know that your organization is something special. 

This is a hard goal to achieve, and with today's hyper-competitive marketplace, it's an even harder one to hold on to.  Customer expectations have become a moving target, and you need to be constantly aware of how well you're meeting them.  The last thing you want is for there to be a shift in customer attitudes toward your business, and you not knowing about it.

That's Where RetailTrack's CustomerVoice Comes In

CustomerVoice is a cost-effective method of tracking customer attitudes and satisfaction.  It gives you an ongoing finger on the pulse, and raises critical flags on things that require your action.   It lets you know how well you are standing out.

Here's What You Will Learn From CustomerVoice:

• How many of your customers are likely to remain loyal
• How many are at risk to defect
• How many are actively promoting your brand
• The things your customers like most about you
• The key things you need to address

 

A Strategically Aligned Voice-Of-The Customer Program

No two businesses are alike. So RetailTrack creates a customized program for you to get the data that is the most meaningful and actionable for your company. Working in collaboration with your key company stakeholders, we will identify:

• The core drivers to measure
• The best collection methodology
• The optimal sample size
• The optimal frequency
• The most effective reporting structure
• Data You Can Manage

What Makes CustomerVoice Stand Out

Big Data might look impressive, but it's not really manageable, and only rarely necessary.  CustomerVoice's unique approach gives you more actionable data with just a fraction of the sample size - and a fraction of the cost of most other Voice-of-the Customer solutions.

Contact Us Today

To learn more about how RetailTrack can help your company stand out, contact us today at:
1-800-576-6860, or info@retailtrack.com